I had Bob replace an old toilet in an old house that I recently purchased. He asked clarifying questions over the phone and, after inspection, even attempted to discourage me from hiring him to replace what he determined to be a perfectly functioning toilet. However, I wanted a different bowl shape and height and Bob installed exactly what I asked for. It might seem like overkill to ask a plumber of his skill and experience to handle such a mundane job but there are always unknowns with older houses and I needed to be sure I had someone able to resolve any complications. Bob did not disappoint and I’m extremely satisfied. Fortunately my house is in his local service area so I can depend on him for any future needs.